Information we collect
We may collect your name, telephone number, service location, vehicle make, model and year, booking details, messages, call records where legally permitted, payment status and warranty information.
- Contact and booking details you provide
- Vehicle and location details needed to dispatch a technician
- Device, browser, referral, page-view and advertising-conversion data
- Service records, invoices, warranty claims and customer-support messages
How we use information
We use information to answer enquiries, provide quotes, dispatch and coordinate services, take payment, manage warranties, prevent misuse, improve the website, measure advertising performance and comply with legal obligations. We do not sell personal information.
Google Ads, analytics and cookies
If advertising or analytics tags are enabled, Google and similar providers may use cookies or device identifiers to measure visits, calls, messages and completed bookings. Where consent is legally required, non-essential tags should remain disabled until you choose. You can change browser cookie settings and review Google advertising controls at My Ad Center.
- Advertising data is used for measurement, attribution and campaign improvement
- We do not use sensitive service messages to build advertising audiences
- Ad prices and promotions remain subject to the confirmed service quote
- Google processes data under its own privacy terms and controls
Sharing and processors
We share only what is reasonably needed with assigned technicians, payment providers, hosting and communications suppliers, analytics or advertising providers, professional advisers and authorities where required. Providers may process data in other countries using their own safeguards.
Retention and security
We keep enquiry data only as long as needed for service, accounting, warranty, dispute and legal purposes. We use proportionate access controls and operational safeguards, but no internet transmission or storage method is completely secure.
Your choices and rights
You may ask to access, correct or delete eligible personal information, object to direct marketing or withdraw optional consent. Some records must be retained for legal, payment or warranty reasons. To make a request, contact us using the telephone or WhatsApp details on this site.
External services and children
WhatsApp, telephone networks, payment services and external links have separate privacy terms. Our services are intended for licensed drivers and adults arranging vehicle service, not for children.
Policy updates
We may update this policy when our services, providers or legal duties change. The effective date below identifies the current website version.