24/7 roadside assistance in Dubai, Abu Dhabi

A car that does not start at the kerb, outside a tower or in a mall car park such as Reem Mall is usually a battery issue. The technician arrives with a jump pack, a battery tester and replacement batteries, so most cases are dealt with in one visit without towing the car anywhere.

The battery and charging system are tested before anything is replaced. If a boost is all the car needs, that is the end of the visit. If the battery has failed, you get a quote on the spot and decide.

If the test shows the battery needs replacing, the technician fits a compatible one where the car is: a roadside bay, a mall car park or a building's visitor parking. Send the make, model and year when you message so the right battery comes on the first visit, including AGM or EFB for stop-start cars.

The confirmed quote covers the battery, the mobile visit, standard fitting, the test, removal of the old battery for recycling and the warranty, which is up to 24 months depending on the brand. Where the car requires the new battery to be registered, that is done before the technician leaves. Payment is by cash, card, Tabby or Tamara.

For a flat tyre, the technician can fit your spare wheel at the roadside so you can drive to a tyre shop. Let us know if the car has a spare, a space-saver or only a repair kit, and whether the locking wheel nut key is in the car.

When the car does not start after a boost and the battery is not the cause, or the car cannot be driven safely, we arrange flatbed recovery to a garage you choose. Recovery starts from AED 150, and the price for your distance is confirmed before the truck is sent.

Dubai has many similar-looking towers, service roads and multi-level car parks, and a map pin alone can land on the wrong side of a building. A few extra details get the technician to the car directly.

• Send a live or pinned location on WhatsApp from beside the car, not from inside a lobby or after walking away.
• Name the nearest tower or landmark, such as a building in Shams Abu Dhabi, Marina Square or City of Lights, Reem Mall or Reem Central Park.
• Give the road name, or the street you turned off, if you can see a sign.
• Say which side of the road you are on and which direction you were driving.
• In a car park, give the level, zone or colour, and the bay number, plus the entrance you used.
• Add the car's colour and plate, and switch on the hazard lights.

If the car stops in a live traffic lane, switch on the hazard lights and, if it is safe to do so, move to the hard shoulder or a side road. Place the warning triangle behind the car and wait away from the traffic, behind a barrier if there is one.

Tell us when you message if the car is in an unsafe spot. We give you the current arrival estimate, and if the location is not safe for roadside work we can arrange recovery instead.

Roadside help runs 24/7 across Dubai, including Shams Abu Dhabi, Marina Square, City of Lights, Najmat Abu Dhabi and Makers District. Al Maryah Island, Al Zahiyah, the Tourist Club Area and central Abu Dhabi are served subject to the current arrival window, which we confirm when you message.